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Dear valuable clients,
As you have come to know, myself and my
staff are generally readily available on an extended
hour basis, 7 days per week with some exceptions.
As a small company serving many client's priorities; from small site adjustments to complete webmaster services, technical support, online and offline marketing and graphic design, we sometimes find ourselves spread pretty thin with a very heavy workload.
In our line of work, there is never such a thing as "caught up", and we continually push the envelope to keep pace with our schedule. As a result of these long days and hours end on end, I must put into effect the new policy change below.
Changes take place immediately.
- We will continue to work from
somewhere around 11am/Noon, Central US time until
approx Midnight/2am, Monday through Thursday.
- Friday will be approx.
*offline at 8
pm.
- Saturday will be approx
*offline at 4pm.
- Sunday will technically be
*offline with
the exception below.
- Hosting clients should also read
the
changes here.
We will continue to do any work
that
~absolutely needs~ to be performed during off
hours. This work will be billed at double time, with
the exception of hosting/server issues which are, as
always, no cost to our hosting clients.
As always we will be available for
support 24/7 if you can reach us, however, we do not
have phones upstairs nor do we take our cell phones to
bed.
We ask that during the approximate off
hours above that you do not hesitate to contact
us with urgent matters or emergencies,
however, regularly scheduled work will be done during
the online work hours outlined above.
All of the times above are sort of
approximate, but it's the best I can come up with as
we do have appointments with clients or outside people
during the day from time to time and we do not keep a
rigid schedule due to the nature of our work.
The important issue is that we cannot keep up the 7 day per week schedule that we have maintained for so long. These policy changes are as much for your benefit as they are for our benefit with the alternative resulting in burnout. The benefit to you is that after our rest period, we are sharper, faster and refreshed, with stronger abilities to take on your daily challenges.
*
"Offline hours" we generally do have computers
online and we do check e-mail. Scheduled work e-mails
will be put on hold for work hours, emergency e-mails
will be dealt with as quickly as possible.
We realize that not all of our clients
can contact us by US or Mexico phone numbers,
however, our contact numbers are in your files with
the expectation that the cell phone number will be
reserved for work hours or true emergencies.
If you need anything
please be sure to let me know.
Thank you,
K. C.
Wright
Perl Mountain Enterprises, Inc., Private Webmaster
Services
Programming,
Tech Support and Graphic Design Team Leader
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